Aim for flawless operation of your ServiceNow platform
No matter if you need to fix malfunctions or extend functionality, we’re here to keep your platform updated and upgraded
What does the customer gain from the support service?
First of all, a built sense of safety and time for strategic activities.
You gain full coordination of daily tasks, upgrades, implementation of repetitive tasks and development tasks.
You get support from the consulting level, which allows us to identify and organize additional needs in order to generate user satisfaction and automate their work.
What does the customer gain from the support service?
First of all, a built sense of safety and time for strategic activities.
You gain full coordination of daily tasks, upgrades, implementation of repetitive tasks and development tasks.
You get support from the consulting level, which allows us to identify and organize additional needs in order to generate user satisfaction and automate their work.
Basic
Standard
Professional
Essential ServiceNow support
Includes services from 08:00 to 17:00 CET/CEST. Provides a Service Delivery Manager and Service Catalog Tasks configuration. Recommended hours package: 2-10 md/month.
ServiceNow support & development
Includes services from 08:00 to 17:00 CET/CEST. Provides a Service Delivery Manager, Service Catalog Tasks configuration, an annual ServiceNow upgrade, and changes implementation. Recommended hours package: >10-20 md/month.
ServiceNow support & development with P1 resolution
Includes services 08:00-17:00 CET/CEST, with 24/7/365 on-call support for P1 incidents. Provides a Service Delivery Manager, Service Catalog Tasks configuration, one Health Check and upgrade per year, consulting, and changes implementation. Recommended hours package: >20 md/month.
Basic
Essential ServiceNow support
Includes services from 08:00 to 17:00 CET/CEST. Provides a Service Delivery Manager and Service Catalog Tasks configuration. Recommended hours package: 2-10 md/month.
Standard
ServiceNow support & development
Includes services from 08:00 to 17:00 CET/CEST. Provides a Service Delivery Manager, Service Catalog Tasks configuration, an annual ServiceNow upgrade, and changes implementation. Recommended hours package: >10-20 md/month.
Professional
ServiceNow support & development with P1 resolution
Includes services 08:00-17:00 CET/CEST, with 24/7/365 on-call support for P1 incidents. Provides a Service Delivery Manager, Service Catalog Tasks configuration, one Health Check and upgrade per year, consulting, and changes implementation. Recommended hours package: >20 md/month.
Try ServiceNow Support to:
Count on us for robust support during unexpected failures in your ServiceNow environment. We swiftly resolve incidents and handle all communication with ServiceNow on your behalf.
Our SLA guarantee ensures you receive prompt answers and solutions without compromising on service quality.
With users across different time zones, benefit from our 24/7/365 on-call support for urgent issues, even outside standard business hours.
Lack time, resources, or expertise? Let us handle your daily platform tasks so you can concentrate on strategic development.
Let go of administrative burdens. Our Service Delivery Managers will coordinate ongoing tasks and keep you updated on key service progress. We also handle repetitive tasks such as password resets and granting permissions.
Stay ahead with the latest platform features. Partner with us for regular updates to keep your environment current.
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If you lack an instance management practice or need support in standardizing processes, we’ll help define and implement best practices.
You need the support of experienced specialists in ensuring the platform’s service and maintenance since you’re planning to outsource specified activities.
Concerned about cost? We offer flexible models tailored to your specific needs, ensuring you get the best value.
Incident Mangement
Change Management
Service Catalog
Upgrades
Technical Advisory
Fix and prevent malfunctions
This process helps to mitigate the risks and consequences of potential malfunctions in your environment. As a supplement to the service, we deliver it together with SLA. In case of critical incidents, we may also propose the 24/7 on-call service , so you can have the guarantee of safety and service continuity.
Value-bringing solutions
If your goal is to implement new functionalities or to extend your platform’s capabilities , our ServiceNow experts are at your disposal. Thanks to them, your platform will always be updated and maintained in line with the recent business and technology trends. Moreover, we will proactively provide you with advice on your ideas for further platform development.
Benefit from outsourcing
With us, you can outsource your processes and delegate them to be covered by our team . We are prepared to handle the excess of your administrative tasks, so you can stay more productive on performing more strategic actions . Along with this, you can cooperate with our experts on covering demanding areas without building an internal specialized team.
Keep your platform up to date
With the ServiceNow Support service, you get access to the most recent functionalities and patches offered by the platform. We will lead you through the upgrading process and take over implementation, development, testing, communication and administrative tasks. Thanks to this, your platform will be always updated in line with ServiceNow best practices.
Solve challenging issues
We will help you to solve the most challenging technical issues and translate business needs into the IT language. We will identify your needs and guide you towards the right direction for further development, considering the specifics of your industry and business environment. We will also support you in increasing efficiency and upgrading UX.
Incident Mangement
Fix and prevent malfunctions
This process helps to mitigate the risks and consequences of potential malfunctions in your environment. As a supplement to the service, we deliver it together with SLA. In case of critical incidents, we may also propose the 24/7 on-call service , so you can have the guarantee of safety and service continuity.
Change Management
Value-bringing solutions
If your goal is to implement new functionalities or to extend your platform’s capabilities , our ServiceNow experts are at your disposal. Thanks to them, your platform will always be updated and maintained in line with the recent business and technology trends. Moreover, we will proactively provide you with advice on your ideas for further platform development.
Service Catalog
Benefit from outsourcing
With us, you can outsource your processes and delegate them to be covered by our team . We are prepared to handle the excess of your administrative tasks, so you can stay more productive on performing more strategic actions . Along with this, you can cooperate with our experts on covering demanding areas without building an internal specialized team.
Upgrades
Keep your platform up to date
With the ServiceNow Support service, you get access to the most recent functionalities and patches offered by the platform. We will lead you through the upgrading process and take over implementation, development, testing, communication and administrative tasks. Thanks to this, your platform will be always updated in line with ServiceNow best practices.
Technical Advisory
Solve challenging issues
We will help you to solve the most challenging technical issues and translate business needs into the IT language. We will identify your needs and guide you towards the right direction for further development, considering the specifics of your industry and business environment. We will also support you in increasing efficiency and upgrading UX.
Safe and seamless onboarding with an undisturbed knowledge transfer
Full coordination and plan on our side regardless of whether the source is your internal team or another supplier
Support in effective collecting business requirements with our technical consultants
Guidance through the process of roadmap building and further development with focus on the most important areas for your organization
The work is coordinated via Service Delivery Manager with minimum of your involvement
Technical team taks over communication with ServiceNow and you’re informed only about critical aspects of the service
Always keep your platform secure and updated
Reach out to us
SPOC S.A.
