Customer Service Management

Best-in-class solution for your customer service

Improve your customer experience

Professional CSM in ServiceNow can transform customer service from a cost center to a revenue generator, improving customer loyalty and retention and ultimately driving business growth.

Common Service Data Model review

IS IT FOR YOU?

These scenarios sound familiar?

Try ServiceNow Customer Service Management to:

Enhance overall customer experience

You want to turn every interaction into a positive experience, whether it’s a purchase, a support call, or a simple inquiry.

Provide customers with quick solutions

You wish to meet your customers’ expectations for fast, reliable service keeping still the highest customer service quality.

Improve processes

You see the need to optimize your operations and minimize delays, errors, and costs by applying streamlined workflows.

Automate your services

You want to save money by automating routine tasks and services and providing your customers with consistent and timely support.

Increase agent productivity

You would like to empower your agents with the tools, insights, and support they need to excel in their roles.

Scale up your growth

You wish to expand your business without compromising on quality or efficiency, having a scalable and flexible CSM solution that can adapt to your changing needs and requirements.

Measure performance

You need to track and analyze your performance metrics, such as response times, resolution rates, and customer satisfaction, with real-time dashboards and reports to make informed decisions.

Improve the collaboration between departments

You want to break down silos and enable cross-functional collaboration so your teams can work seamlessly and effectively.

Build an omnichannel experience

You see the potential of an omnichannel approach that gives your customers a seamless, consistent, and personalized experience across all channels.

Are these situations challenging to your business?

Try ServiceNow Customer Service Management

First of all CSM is a Customer oriented tool. It gives your customers a seamless experience without need to maneuver between technical processes.

CSM gives a layer of comfort, visibility and accessibility over any ServiceNow process that you are offering to your customers – is it ITSM, SPM, Field Services or any other.

CSM Omnichannel support (including Email, Portal, Phone, Chat, Community, messaging apps and many other integrations) gives your customer access to services whenever they need and the way they need it.

Once your business is growing new services and processes offered they become connected under same CSM umbrella and instantly available to your customers.

CSM Customer Central and Customer 360 give your customer Service Desk Agents instant look into account and contact engagement improving response rate and accuracy.

First of all CSM is a Customer oriented tool. It gives your customers a seamless experience without need to maneuver between technical processes.

CSM gives a layer of comfort, visibility and accessibility over any ServiceNow process that you are offering to your customers – is it ITSM, SPM, Field Services or any other.

Once your business is growing new services and processes offered they become connected under same CSM umbrella and instantly available to your customers.

CSM Customer Central and Customer 360 give your customer Service Desk Agents instant look into account and contact engagement improving response rate and accuracy.