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# SPOC S.A.

## Sitemaps
[XML Sitemap](https://www.spoc.eu/sitemap_index.xml): Includes all crawlable and indexable pages.

## Pages
- [Whistleblowers](https://www.spoc.eu/whistleblowers/): Whistleblowers - Code of Conduct The Whistleblower Protection Policy outlines the detailed rules and procedures for whistleblowers to report legal violations, as well as the principles for receiving and handling such reports. Receiving reports of legal violations is an essential component of the proper and safe functioning of the Company. It helps improve the efficiency of identifying irregularities and taking actions to eliminate and mitigate risks at all organizational levels. Reports can be made through the following communication channels: via email at: sygnalisci@spoc.eu in writing, addressed to the Legal Department at Szyperska 14, 61-754 Poznań The Company ensures the confidentiality of the information provided in the report and guarantees that the whistleblower’s identity will not be disclosed to anyone other than those authorized to analyze the received reports, except in cases outlined in points 5 and 6 of this Policy. The person submitting the report may consent to the disclosure of their identity or other information that could directly or indirectly identify them. If the person submitting the report has not consented to the disclosure of their identity, the whistleblower’s identity and any other information related to the report may only be disclosed if it is necessary under legal regulations, including for purposes of investigations or legal proceedings conducted by designated state authorities. The whistleblower will be informed of such disclosure prior to it being made, unless such notification could compromise the related investigation or legal proceedings. The report should be made with due care and diligence. The whistleblower is protected provided they had reasonable grounds to believe that the information reported regarding the legal violation was true at the time of the report. The report should include: clear and complete explanation of the subject of the report or legal violation, the date and place of the legal violation or the date and place the information about the violation was obtained, description of the situation or circumstances that could lead to the legal violation, an indication of the entity to which the report pertains, identification of witnesses to the violation, provision or attachment of evidence and information that may be helpful in analyzing the report, indication of the preferred method of contact for feedback, consent/lack of consent to the disclosure of identity. The responsible person or team will acknowledge receipt of the report within 7 days of its submission, unless the whistleblower did not provide a possible method for feedback or submitted the report anonymously. The investigation begins upon receipt of the report, i.e., when the email is read or when the report reaches the office located at Szyperska 14, 61-754 Poznań. The investigation is conducted by the responsible person or team. The whistleblower is not a party to the investigation. The responsible person or team will promptly provide the whistleblower with information about the outcome of the investigation and any subsequent actions taken as a result of the report, no later than 3 months from the date of acknowledgment of receipt of the report or 3 months from the expiration of 7 days from the receipt of the report in the event no acknowledgment was provided. A legal violation is any action or omission that is contrary to the law or aimed at circumventing the law. The information reported by the whistleblower pertains to: corruption; public procurement; financial services, products, and markets; prevention of money laundering and terrorism financing; product safety and compliance with requirements; transport safety; environmental protection; radiological protection and nuclear safety; food and feed safety; animal health and welfare; public health; consumer protection; privacy and personal data protection; network and information systems security; financial interests of the State Treasury of the Republic of Poland, local government units, and the European Union; the EU internal market, including public competition law and state aid, and corporate taxation; constitutional freedoms and human and civil rights in relations with public authorities, unrelated to the areas mentioned above. The report may concern a reasonable suspicion of an actual or potential legal violation that has occurred or is likely to occur at the Employer. A whistleblower who provides false information or conceals the truth in their report may be held liable under the Labor Code, with such behavior potentially being classified as a serious breach of basic employee duties, leading to termination of employment without notice. For individuals providing services or goods based on a civil contract, submitting a false report may result in the termination of the contract and cessation of cooperation. Reports must be made in good faith. It is prohibited to knowingly submit false reports. Under the provisions of the Act of June 14, 2024, on Whistleblower Protection, a person submitting false information may be subject to a fine, restriction of liberty, or imprisonment for up to 2 years.
- [Releases news](https://www.spoc.eu/releases-news/): Work with ServiceNow Trusted AdvisorsIf you’re looking for a trustworthy ServiceNow partner, you’re in the right place.Contact Us
- [Career](https://www.spoc.eu/career/): “What convinced me to join SPOC was the structured approach to project management, the logical SDLC process, and the fact that knowledge sharing is genuinely valued by the PMO.
- [Protected: Meetups](https://www.spoc.eu/meet-ups/): We’re not slowing down! Following our recent ServiceNow Meetups, we’re already planning a new series of events in 2026:
- [Success Stories](https://www.spoc.eu/success-stories/)
- [Confirmation (Phone)](https://www.spoc.eu/confirmation-phone/): Phone confirmation is now complete.
- [Confirmation (Email)](https://www.spoc.eu/confirmation-email/): E-mail confirmation is now complete.
- [SPOC updates](https://www.spoc.eu/newsroom/)
- [Knowledge Hub](https://www.spoc.eu/knowledge-hub/): Work with ServiceNow Trusted AdvisorsIf you’re looking for a trustworthy ServiceNow partner, you’re in the right place.Contact Us
- [Investor relations](https://www.spoc.eu/investor-relations/): Share capital: 250.000,00 PLN
- [SPOC – Partner ServiceNow](https://www.spoc.eu/partner-servicenow-polska/): Zbuduj skalowalną i dobrze zarządzaną podstawę ServiceNow, która wspiera lepsze workflow, zaufane dane, gotowość na AI i długoterminową wartość biznesową.
- [Thank You](https://www.spoc.eu/thank-you/): Thank YouYour message has been sent. We will respond as soon as possible.
- [Advisory](https://www.spoc.eu/advisory/): Let’s develop a customized strategy that safeguards your organization from uncertainty — and sets it up for long-term success.
- [Solutions](https://www.spoc.eu/solutions/): Build a scalable and governed ServiceNow foundation that supports better workflows, trusted data, AI readiness, and long-term business value.
- [About](https://www.spoc.eu/about/): SPOC is a crew of curious minds and experienced pros. We’re all about helping businesses grow, shift, and lead through ServiceNow workflows that actually make a difference.
- [Homepage](https://www.spoc.eu/): Build a scalable and governed ServiceNow foundation that supports better workflows, trusted data, AI readiness, and long-term business value.
- [Privacy Policy](https://www.spoc.eu/privacy-policy/): Data protection and information security have always been treated as a priority in the activities of SPOC S.A. As an example of a responsible and conscious organisation, we care about properly informing you about matters related to the processing of personal data, in particular in connection with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, hereinafter referred to as the “GDPR”, as well as the Polish Act on the Protection of Personal Data of 10 May 2018. We are aware that information has a certain value that must be protected appropriately. Bearing in mind the security of your data, in this document we present key information regarding the legal grounds for processing personal data, their use, and their acquisition.
- [Contact Us](https://www.spoc.eu/contact/): Ready to build or just looking around - we’re happy to talk.

## Solutions
- [ServiceNow GRC](https://www.spoc.eu/solutions/servicenow-grc/): ServiceNow GRC unifies risk management, compliance, policy oversight, and business continuity into a single system. But true value comes from tailoring it to how your organization actually works. We help you plan, implement, and integrate GRC so that it supports your people, processes, and priorities.
- [Unified Employee Experience](https://www.spoc.eu/solutions/servicenow-hrsd/unified-employee-experience/): Our solution provides centralized, omnichannel access to HR services, enabling employees, contractors, and alumni to resolve inquiries efficiently, anytime, and from any device. Featuring AI-driven self-service, mobile accessibility, and conversational interactions within tools like Microsoft Teams, this integrated platform significantly reduces HR workloads and improves user satisfaction. Our implementation process ensures alignment with your existing technology, branding, and user needs.
- [Intelligent HR Operations](https://www.spoc.eu/solutions/servicenow-hrsd/intelligent-hr-operations/): Our Intelligent HR Operations solution consolidates case management, automates routine tasks, and delivers real-time predictive insights. With AI-driven auto-drafting, smart case routing, and automated knowledge creation, your HR agents can efficiently handle employee requests, reduce repetitive workload, and ensure consistent communication, significantly improving overall operational performance and employee satisfaction.
- [Knowledge Management & Request Deflection](https://www.spoc.eu/solutions/servicenow-hrsd/knowledge-management-and-request-deflection/): By designing a comprehensive content strategy integrated with Employee Center and Virtual Agent, we establish a foundation for significant request deflection, operational efficiency, and improved employee satisfaction. Structured knowledge management not only reduces manual HR workloads but also prepares your organization for advanced AI and automation capabilities.
- [Manager Experience & Employee Growth](https://www.spoc.eu/solutions/servicenow-hrsd/manager-experience-employee-growth/): Our integrated approach provides managers with a unified workspace that consolidates team insights, development tracking, and lifecycle management. It streamlines processes and boosts visibility, enabling managers to support employee growth, drive engagement, and improve retention, while also increasing HR efficiency with structured, automated workflows.
- [HR Data & Document Management](https://www.spoc.eu/solutions/servicenow-hrsd/hr-data-document-management/): Our solution delivers secure digital storage, real-time insights, and process transparency, enabling your HR organization to efficiently manage employee information. With centralized records, automated document management, and comprehensive analytics, you'll reduce administrative workload, enhance data accuracy, and ensure compliance — all while empowering strategic HR decision-making.
- [HRSD Integration & Migration](https://www.spoc.eu/solutions/servicenow-hrsd/hrsd-integration-and-migration/): Our services streamline your HR technology landscape by migrating from legacy platforms like Workday, SAP SuccessFactors, and Cornerstone OnDemand, while integrating with existing systems through Integration Hub or custom connectors. By consolidating HR data and processes into ServiceNow, you gain real-time visibility, operational efficiency, and a vastly improved user experience.
- [HR Adoption & Transformation](https://www.spoc.eu/solutions/servicenow-hrsd/hr-adoption-transformation/): Ensure successful HRSD adoption with tailored training, change management, and strategic communications.
- [AI Opportunity Mapping & Use Case Design](https://www.spoc.eu/solutions/servicenow-ai-automation/ai-opportunity-mapping-use-case-design/): Reveal, design, and prioritize AI opportunities that deliver measurable value.
- [Intelligent Experience Design](https://www.spoc.eu/solutions/servicenow-ai-automation/intelligent-experience-design/): Deliver faster, smarter interactions powered by Generative AI
- [Document Intelligence & Predictive Automation](https://www.spoc.eu/solutions/servicenow-ai-automation/document-intelligence-predictive-automation/): Automate classification, prediction, and data extraction to eliminate repetitive work
- [AI Scaling & Continuous Enablement](https://www.spoc.eu/solutions/servicenow-ai-automation/ai-scaling-continuous-enablement/): Grow your AI ecosystem with confidence, governance, and performance
- [AI-Ready Audit](https://www.spoc.eu/solutions/servicenow-ai-automation/ai-ready-audit/): Our AI Ready Audit is a structured assessment that benchmarks your ServiceNow environment against best practices for AI and Data Fabric. We evaluate your data quality, configuration, process automation potential, and current platform usage to define an actionable roadmap for AI adoption.
- [AI Training](https://www.spoc.eu/solutions/servicenow-ai-automation/ai-training/): Our AI Training cover foundational AI concepts, real-world ServiceNow use cases, and platform-specific capabilities like Predictive Intelligence, Now Assist, and Document Intelligence. We demystify AI, teach responsible implementation, and prepare your organization to adopt and scale AI with confidence.
- [HRSD Fast-Track](https://www.spoc.eu/solutions/servicenow-hrsd/hrsd-fast-track/): Rapidly digitize and scale your HR operations with a proven ServiceNow HRSD solution.
- [ServiceNow Integrated Risk Management](https://www.spoc.eu/solutions/servicenow-grc/servicenow-integrated-risk-management/): Our ServiceNow Integrated Risk Management solutions eliminate inconsistencies in risk evaluation, automate reporting, clarify accountability, and ensure readiness for audits and compliance with regulations (NIS2, DORA, ISO 31000).
- [ServiceNow Business Continuity Management](https://www.spoc.eu/solutions/servicenow-grc/servicenow-business-continuity-management/): ServiceNow Business Continuity Management provides an integrated system for organizations to swiftly respond, communicate, and manage operations during disruptions, minimizing downtime and maintaining business continuity.
- [ServiceNow Third-Party Risk Management](https://www.spoc.eu/solutions/servicenow-grc/servicenow-third-party-risk-management/): ServiceNow Third-Party Risk Management is an integrated solution to identify, assess, monitor, and mitigate supplier-related risks — streamlining compliance and risk management processes.
- [Resource Management & Capacity Planning](https://www.spoc.eu/solutions/servicenow-spm/resource-management-and-capacity-planning/): Leveraging ServiceNow’s Resource Management Workspace, streamlining resource allocation, forecasting, and role-based planning. Our integrated approach ensures your projects have the right resources with the necessary skills at precisely the right time, improving visibility, preventing overload, and enhancing delivery confidence.
- [Performance Dashboards & Metrics](https://www.spoc.eu/solutions/servicenow-spm/performance-dashboards-metrics/): Gain actionable, real-time insights — tracking progress, risk, value, and delivery at every level.
- [SPM Health Check](https://www.spoc.eu/solutions/servicenow-spm/spm-health-check/): Through an in-depth evaluation of your current configuration, adoption levels, and strategic alignment across critical SPM functionalities, including demand, financial planning, resource management, and risk management. We provide clear insights, practical recommendations, and a strategic roadmap to help your organization fully leverage the platform.
- [SPM Integration & Migration](https://www.spoc.eu/solutions/servicenow-spm/spm-integration-migration/): Our approach provides robust, bidirectional integrations and structured migrations, enabling your organization to centralize planning and governance. With ServiceNow’s Agile Development capabilities, we synchronize work management systems, ensure data integrity, and deliver a consolidated strategic view, supporting continuous alignment across teams.
- [SPM Fast-Track](https://www.spoc.eu/solutions/servicenow-spm/spm-fast-track/): Whether you're just beginning your SPM journey or scaling enterprise-wide, our Small, Medium, and Large (Pro) tracks deliver structured, scalable portfolio management solutions. With a comprehensive pre-configured approach, we enable rapid deployment, seamless integration, and immediate value — unifying demand, project management, financial planning, resource allocation, and strategy in one powerful platform.
- [ServiceNow GRC Architecture Strategy](https://www.spoc.eu/solutions/servicenow-grc/servicenow-grc-architecture-strategy/): Yes, we design GRC architectures to accommodate scalability and future modifications seamlessly.
- [ServiceNow GRC Fast-Track](https://www.spoc.eu/solutions/servicenow-grc/servicenow-grc-fast-track/): ServiceNow GRC Fast-Track provides predefined, structured implementation packages
- [ServiceNow GRC Predictive Analytics](https://www.spoc.eu/solutions/servicenow-grc/servicenow-grc-predictive-analytics/): Instead of looking back at data retrospectively, predictive analytics enables your teams to act proactively, making faster and better-informed decisions. Using existing organizational data, we identify patterns, generate alerts, and integrate them directly into your GRC workflows — providing real-time guidance without manual searches through complex reports. ServiceNow GRC Predictive Analytics
- [ServiceNow GRC AI Capabilities](https://www.spoc.eu/solutions/servicenow-grc/servicenow-grc-ai-capabilities/): Leveraging predictive models, natural language processing (NLP), and your existing data, we enable your GRC system to automatically detect emerging threats, predict risk trends, and guide your teams toward informed decisions. This transforms GRC from a passive documentation tool into a dynamic assistant embedded directly into daily operations. ServiceNow GRC AI capabilities
- [ServiceNow GRC IntegrationHub](https://www.spoc.eu/solutions/servicenow-grc/servicenow-grc-integrationhub/): ServiceNow GRC IntegrationHub enables seamless data integration into your modules without custom coding, using pre-built spokes, APIs, and flow automation.
- [ServiceNow GRC Training](https://www.spoc.eu/solutions/servicenow-grc/servicenow-grc-training/): Our training isn’t just about navigating the software — it’s about enabling teams to manage risks, compliance, actions, and reporting as part of their daily responsibilities. We tailor sessions to specific roles within your organization, providing customized training materials, exercises, and post-training support to ensure your GRC system is actively and effectively used.
- [ServiceNow SecOps](https://www.spoc.eu/solutions/servicenow-secops/): ServiceNow SecOps helps you cut through alert fatigue and focus on what really matters. We implement workflows, automations, and integrations that clarify responsibilities, simplify collaboration, and accelerate response. No more guesswork — just data, playbooks, and teams ready to act.
- [ServiceNow SPM](https://www.spoc.eu/solutions/servicenow-spm/): We help organizations align strategic initiatives with business goals — ensuring that decisions, actions, and outcomes stay connected. With ServiceNow SPM, you get a unified space for planning, execution, and monitoring. Whether you prefer an agile, waterfall, or hybrid model, we deliver structure, clarity, and scale.
- [Project Planning & Execution](https://www.spoc.eu/solutions/servicenow-spm/project-planning-execution/): By configuring ServiceNow’s Project Portfolio Management (PPM), Agile Development, and Agile Team capabilities, we create unified delivery environments. Our solution standardizes project management practices, streamlines task assignments, enhances backlog visibility, and integrates execution tracking, empowering your teams to deliver with clarity and confidence.
- [Demand Intake & Prioritization](https://www.spoc.eu/solutions/servicenow-spm/demand-intake-prioritization/): Leveraging ServiceNow’s Innovation Management and Demand Management capabilities, we implement an integrated intake model. This solution gathers inputs from various sources, evaluates them against strategic priorities, and delivers transparent prioritization — turning innovation and requests into structured, valuable projects ready for execution.
- [Strategic Alignment Setup](https://www.spoc.eu/solutions/servicenow-spm/strategic-alignment-setup/): Leveraging ServiceNow’s Strategic Planning Workspace, we centralize your strategic objectives, portfolios, and metrics. By aligning planning processes, decision-making, and investments directly with measurable outcomes, your organization gains the clarity, focus, and agility needed to execute strategically and effectively.
- [Integrated Portfolio & Financial Planning](https://www.spoc.eu/solutions/servicenow-spm/integrated-portfolio-and-financial-planning/): Synchronize financial, project, and resource planning into one unified portfolio model.
- [ServiceNow HRSD](https://www.spoc.eu/solutions/servicenow-hrsd/): We build a unified ServiceNow HRSD model that’s simple for employees, transparent for support teams, and ready for automation where it adds real value. Clear workflows replace improvisation. Self-service reduces overload. HR, IT, and operations work together — without silos.
- [ServiceNow ITSM](https://www.spoc.eu/solutions/servicenow-itsm/): We support organizations in thoughtfully implementing ServiceNow ITSM — from designing the Service Desk and configuring processes to preparing teams for a smarter support model. Our focus is on modernizing ticket handling, accelerating response, enabling automation, and improving collaboration between IT and users.
- [ServiceNow CRM](https://www.spoc.eu/solutions/servicenow-crm/): ServiceNow CRM is a customer service platform that centralizes requests, automates workflows, and integrates across channels to streamline support.
- [ServiceNow CMDB+](https://www.spoc.eu/solutions/servicenow-cmdb/): We help design and implement ServiceNow CMDB that truly support IT operations, decision-making, and service stability. From structure and integrations to governance and enablement, we turn your CMDB into a practical foundation for operational excellence and change readiness.
- [ServiceNow AI & Automation](https://www.spoc.eu/solutions/servicenow-ai-automation/): We create ServiceNow AI and automation solutions that make sense in real life — reducing handling time, improving data quality, and easing the burden on teams. From smart interfaces to predictive logic, we deliver tools that connect context with action and intelligence with outcomes.
- [ServiceNow Custom Applications](https://www.spoc.eu/solutions/servicenow-custom-applications/): We help organizations develop ServiceNow custom applications that seamlessly align with day-to-day work. From data and workflows to the user interface, we design everything with usability and business impact in mind. The result: a solution that improves efficiency, scales with your needs, and supports real operational growth.

## Advisory
- [Operational Resilience](https://www.spoc.eu/advisory/operational-resilience/): Operational resilience goes beyond crisis response — it's a strategic approach that seamlessly integrates risk management, business processes, regulatory compliance, and business continuity. We help you build a resilient organization prepared for the future.
- [Business Process Integration](https://www.spoc.eu/advisory/operational-resilience/business-process-integration/): We break down silos, streamline data flow, and automate operations to boost efficiency and future-proof your organization.. Our approach combines process analysis, optimization, and digitization to create the foundation for continuity, adaptability, and long-term success. Business Process Integration
- [Integrated Risk Management](https://www.spoc.eu/advisory/operational-resilience/integrated-risk-management/): Integrated Risk Management coordinates risk processes, controls, compliance, and operational decisions into a single cohesive system, enhancing clarity and effectiveness.
- [Business Continuity Management](https://www.spoc.eu/advisory/operational-resilience/business-continuity-management/): Business Continuity Management ensures your organization can effectively respond to disruptions, maintain critical operations, and rapidly return to normal business functions.
- [Regulatory & Compliance Management](https://www.spoc.eu/advisory/operational-resilience/regulatory-compliance-management/): We set up structured operational models, regular reviews, documentation frameworks, and clear accountability paths, making compliance management consistent and manageable.
- [Change in Practice](https://www.spoc.eu/advisory/business-management/change-in-practice/): Our approach combines diagnostic assessments with tailored tools, coaching, and sustained reinforcement. By addressing your teams' real-world challenges, we facilitate smoother transitions, lasting behavioral changes, and tangible improvements in managing projects, portfolios, and strategic processes.
- [Organizational Change Management](https://www.spoc.eu/advisory/operational-resilience/organizational-change-management/): Organizational Change Management is a structured approach to ensuring your teams effectively adopt new processes, systems, or structures, resulting in genuine behavioral change.
- [Business Security](https://www.spoc.eu/advisory/operational-resilience/business-security/): Operational business security ensures effective daily management of security tasks, rapid response to incidents, clear roles, and streamlined processes across your organization.
- [Cybersecurity Management](https://www.spoc.eu/advisory/cybersecurity-management/): Cybersecurity Management goes beyond alerts and protective measures. It shapes how your organization identifies threats, makes critical decisions, and coordinates responses swiftly and effectively. Our approach integrates people, processes, and information into a cohesive and predictable cybersecurity structure, clearly defining roles, responses, and collaboration between teams.
- [Employee Experience](https://www.spoc.eu/advisory/employee-experience/): We create structured, intuitive service models that streamline the employee experience across HR, IT, security, and operations. From onboarding to everyday needs, we design clear, manageable, and automation-ready journeys that reduce tickets and free teams to focus on what matters.
- [Onboarding & Offboarding](https://www.spoc.eu/advisory/employee-experience/onboarding-and-offboarding/): Through detailed process mapping, collaborative workshops, and stakeholder alignment, we define clear roles, responsibilities, and critical milestones. Our structured approach ensures smooth transitions, consistent compliance, and positive first and last impressions, significantly reducing manual workloads and operational risks.
- [End User Experience](https://www.spoc.eu/advisory/employee-experience/end-user-experience/): Our advisory service focuses on defining effective UX strategies, identifying optimal interaction channels, and developing personalized interfaces. Through persona-driven design and structured UX mapping, we ensure consistent, accessible experiences that reduce complexity, promote self-service, and drive satisfaction across all user roles.
- [HR Knowledge Base](https://www.spoc.eu/advisory/employee-experience/hr-knowledge-base/): Empower employees and optimize HR service delivery through strategic knowledge management.
- [Team Management Strategy](https://www.spoc.eu/advisory/employee-experience/team-management-strategy/): Our advisory aligns management workflows with strategic talent goals, equipping managers with clear visibility and intuitive tools. We ensure structured team transitions, effective alumni management, and enhanced coordination between HR, IT, and leadership to significantly improve employee engagement, retention, and organizational performance.
- [Employee Document Management](https://www.spoc.eu/advisory/employee-experience/employee-document-management/): Our advisory defines structured document management solutions that enhance access control, streamline compliance, and reduce administrative burden. With a clear digitalization roadmap and tailored governance model, you’ll be ready for a smooth implementation within ServiceNow’s Employee Document Management module.
- [Service Desk Strategy](https://www.spoc.eu/advisory/service-desk-strategy/): Support needs to evolve. Is your Service Desk keeping up?
- [Customer Outcomes](https://www.spoc.eu/advisory/customer-outcomes/): Customer Outcomes is a modern approach that shifts the focus from activity to impact. Instead of counting tickets, we ask whether problems are truly resolved. Instead of isolating service, we design it as a shared responsibility across the organization. We help businesses move from reactive support to proactive value creation — simplifying flows, clarifying roles, and building scalable, outcome-driven models.
- [Business Management](https://www.spoc.eu/advisory/business-management/): In fast-moving organizations, ideas, projects, and investments are everywhere — but without a shared structure, they’re hard to compare, evaluate, or deliver. We help you build a unified business management model that aligns strategic goals with operational execution — regardless of whether you work in agile, traditional, or hybrid modes.
- [Strategic Execution Framework](https://www.spoc.eu/advisory/business-management/strategic-execution-framework/): We help structure your portfolios, establish clear investment criteria, and synchronize various methodologies (traditional, agile, hybrid). By defining explicit responsibilities, approval paths, and transparent tracking mechanisms, your organization can achieve greater strategic alignment, enhance financial transparency, and ensure effective resource utilization.
- [Demand & Innovation Flow](https://www.spoc.eu/advisory/business-management/demand-innovation-flow/): Our approach combines standardized processes, data-driven prioritization, intelligent automation, and AI-powered tools within the ServiceNow ecosystem. By providing clear mechanisms for idea intake, evaluation, and execution, your organization can effectively prioritize high-value initiatives, accelerate decision-making, and drive real results.
- [Scenario-Based Planning](https://www.spoc.eu/advisory/business-management/scenario-based-planning/): Our solution leverages advanced scenario modeling, strategic alignment assessments, visual resource planning, and automation, fully integrated within the ServiceNow ecosystem. This structured approach allows your organization to make informed decisions, reduce risks, and maximize resource utilization — even in rapidly changing conditions.
- [Ways of Working](https://www.spoc.eu/advisory/business-management/ways-of-working/): Our advisory service collaborates with your teams to develop clear, unified frameworks. Whether they’re classic (Waterfall), agile, or hybrid, our frameworks are tailored precisely to your operational needs. By establishing standardized project phases, governance, roles, and practices, your organization gains clarity, maturity, and a comprehensive blueprint ready for seamless integration into ServiceNow Project Portfolio Management (PPM).
- [Result-Driven Portfolio Management](https://www.spoc.eu/advisory/business-management/result-driven-portfolio-management/): Result-Driven Portfolio Management combines comprehensive portfolio visibility with performance analytics, supporting data-driven decision-making and strategic alignment.
- [IT Blueprint](https://www.spoc.eu/advisory/it-blueprint/): Without clarity and structure, teams waste time chasing false alarms or searching for answers. IT Blueprint brings order, speed, and confidence.
- [ServiceNow Excellence](https://www.spoc.eu/advisory/servicenow-excellence/): Anyone can buy the platform. We help you make it matter.
- [Plan — Strategic Guidance & Advisory](https://www.spoc.eu/advisory/servicenow-excellence/plan-strategic-guidance-and-advisory/): Whether you're expanding platform use or just getting started, our experts assess your maturity, identify opportunities, and align ServiceNow growth with business priorities. We deliver tailored plans at team, department, or enterprise scale.
- [Insights — Reporting & Analytics](https://www.spoc.eu/advisory/servicenow-excellence/insights-reporting-and-analytics/): Our reporting and analytics services are tailored to your structure and goals. We create vertical and cross-functional dashboards for executives, managers, and teams using tools like Performance Analytics, Reporting, Dashboards, and automation. The result: strategic insights that empower proactive leadership and organizational resilience.
- [Improvement — Optimization, Automation & AI](https://www.spoc.eu/advisory/servicenow-excellence/improvement-optimization-automation-ai/): Transform ServiceNow into a strategic engine of efficiency and intelligence.
- [Audit — System Review & Recommendations](https://www.spoc.eu/advisory/servicenow-excellence/audit-system-review-and-recommendations/): Understand your platform's health and unlock untapped value.
- [Training — Enablement & Adoption](https://www.spoc.eu/advisory/servicenow-excellence/training-enablement-adoption/): Build confident, capable ServiceNow teams with practical, role-based learning.
- [OCM — Organizational Change Management](https://www.spoc.eu/advisory/servicenow-excellence/ocm-organizational-change-management/): Change is about more than go-live. Our OCM services help your organization prepare for change, communicate effectively, and drive long-term behavioral adoption. From leadership alignment to user enablement, we build momentum and readiness at every level.
- [SecureNow — Platform Security](https://www.spoc.eu/advisory/servicenow-excellence/securenow-platform-security/): Our SecureNow service focuses on visibility, access control, and compliance alignment. We review user roles, ACLs, platform settings, and audit capabilities using ServiceNow Security Center and related tools. You gain full transparency, improved control, and a clear roadmap for security maturity.

## Landing Pages
- [AI Act Audit-Ready Framework for ServiceNow](https://www.spoc.eu/ai-act-audit-ready-framework-for-servicenow/): Compliance as a natural outcome of your operating model
- [Operating Model Deep Dive](https://www.spoc.eu/operating-model-deep-dive/): Transformation creates the greatest value when it is built on a clear understanding of how the organization operates as a whole.
- [AI-Ready Audit](https://www.spoc.eu/ai-ready-audit/): Artificial Intelligence is transforming business models, customer experiences, and operations. But without the right foundations, AI initiatives can stall or create unnecessary risks.
- [CMDB Audit](https://www.spoc.eu/cmdb-audit/): With SPOC’s CMDB Audit, we help you regain clarity and control by delivering a complete assessment, actionable recommendations, and an improvement roadmap.
- [ServiceNow Employee Experience](https://www.spoc.eu/servicenow-employee-experience/): This is a great opportunity to evaluate your current portal and prepare something that will not only work better but also impress.
- [Sample LP v2](https://www.spoc.eu/sample-lp-v2/): ServiceNow has announced a competition for the best implementations.
- [Sample LP](https://www.spoc.eu/sample-lp/): ServiceNow has announced a competition for the best implementations.

## Knowledge Hub
- [The first day of work starts two weeks earlier](https://www.spoc.eu/knowledge-hub/the-first-day-of-work-starts-two-weeks-earlier/): The candidate is already hired. The contract is signed, the offer accepted, the decision made. And yet in most companies, someone is still trying to figure out which laptop to order.
- [From Infrastructure Inventory to Service-Aware CMDB](https://www.spoc.eu/knowledge-hub/from-infrastructure-inventory-to-service-aware-cmdb/): Run Discovery for a few weeks and you may have thousands of configuration items: servers, databases, load balancers, cloud resources, each accurately identified and classified. Yet when an outage hits, ask which business services are actually affected and the answer rarely comes quickly. Someone needs to call the right person, pull data from the right team, and piece it together manually.
- [Rich CMDB. The Illusion of Control.](https://www.spoc.eu/knowledge-hub/rich-cmdb-the-illusion-of-control/): Organizations invest enormous effort in building their CMDB in ServiceNow. Complex infrastructure models emerge, comprising thousands of Configuration Items across every CI class, powered by integrations with monitoring tools, cloud platforms, and Service Graph Connectors pulling in data from external sources. As this structure grows, so does the conviction that the environment is under operational control.
- [Could You Justify One AI Decision From Six Months Ago?](https://www.spoc.eu/knowledge-hub/could-you-justify-one-ai-decision-from-six-months-ago/): When a regulator, an auditor, or a board member asks why an AI system approved, denied, or flagged something, most organisations discover a hard truth. They have dashboards. They have reports. They do not have proof of the one decision anyone is actually asking about. 
- [The Boundary Between Automation and Autonomy](https://www.spoc.eu/knowledge-hub/the-boundry-between-automation-and-autonomy/): In most organizations, responsibility for AI has two dimensions that rarely meet in one place.
- [One AI. Different Rules.](https://www.spoc.eu/knowledge-hub/one-ai-different-rules/): In this article, I describe a mechanism in which a risk class stored in the system record connects regulations into a single operating model, in the spirit of our approach to Controlled Autonomy.
- [The HR System Nobody Wanted… Until They Tried It](https://www.spoc.eu/knowledge-hub/the-hr-system-nobody-wanted-until-they-tried-it/): Adoption is part of the design. The value of ServiceNow HR becomes visible in everyday work — when the system stops being noticed.
- [HR Case Management: Faster Answers, Happier Employees](https://www.spoc.eu/knowledge-hub/hr-case-management-faster-answers-happier-employees/): Picture a mid-sized HR team on an ordinary Tuesday. Half the open tickets are questions that have already been answered a dozen times this month: how many holiday days are left, how to update a bank account, where the parental leave policy lives. Employees don't know where else to look, so everything comes in through the same overloaded inbox or a service catalog with so many options that nobody picks the right one. Requests get miscategorized, land with the wrong team, bounce back, and the whole exchange takes three times longer than it should. HR spends its day triaging noise instead of handling the cases that actually need a person, the ones involving personal data, a difficult leave situation, or a genuine policy question.
- [Less Searching, More Doing: Why Employee Center Changes Everything](https://www.spoc.eu/knowledge-hub/less-searching-more-doing-why-employee-center-changes-everything/): We all know that email is not the most effective way to handle HR requests. Inboxes get cluttered, threads get lost, and employees end up chasing updates instead of doing their actual work. End users lose visibility over their requests, which generates frustration on both sides. The answer lies in centralization. That's exactly what Employee Center is built for.
- [AI Act Audit-Ready: Readiness starts with visibility, ownership, and evidence](https://www.spoc.eu/knowledge-hub/ai-act-audit-ready-readiness-starts-with-visibility-ownership-and-evidence/): The question about AI Act lands on your desk. It comes to you because AI systems are already running inside your processes: recommending actions, organizing information, and supporting decisions. Your organization runs on ServiceNow and that is exactly where you build the answer for the board.
- [After Knowledge 2026: A New Reality for Enterprise AI](https://www.spoc.eu/knowledge-hub/after-knowledge-2026-a-new-reality-for-enterprise-ai/): ServiceNow Knowledge 2026 made one thing very clear: we are looking at the same shift from different but equally important angles. Below are two perspectives from our leadership team. First, Karol shares a CEO view on how AI is reshaping enterprise strategy. Then Adam adds a CPO lens focused on platforms, products, and execution.
- [CMDB is inventory. CSDM is how things actually work.](https://www.spoc.eu/knowledge-hub/cmdb-is-inventory-csdm-is-how-things-actually-work/): IT teams put a lot of effort into building CMDB in ServiceNow. They collect thousands of records about infrastructure, systems, and applications. That’s valuable data, but as automation, analytics, and AI grow, the number of records alone is not enough. Structure becomes the key.
- [The AI Digital Passport](https://www.spoc.eu/knowledge-hub/the-ai-digital-passport/): A governed AI system is defined by the mechanisms that keep it valid — not by the parameters assigned at deployment. As operational contexts shift, the primary task of Workflow Architecture is to prevent Authorization Decay by continuously verifying the system’s Right to Act. The Digital AI Passport moves governance from static visibility to active enforcement, ensuring that autonomy is a verified state, not a permanent grant.
- [Which AI Are You Already Using?](https://www.spoc.eu/knowledge-hub/which-ai-are-you-already-using/): The first step in Controlled Autonomy: assigning the human in charge.
- [CMDB Audit: Transforming Your Configuration Data Into a Strategic Asset](https://www.spoc.eu/knowledge-hub/cmdb-audit-transforming-your-configuration-data-into-a-strategic-asset/): In the world of IT service management, the Configuration Management Database (CMDB) is the heartbeat of your digital operations. It stores critical data about Configuration Items (CIs) — the servers, applications, services, and infrastructure that power your business. A well-maintained CMDB allows teams to understand how systems relate to each other, manage changes with confidence, and resolve incidents faster. In short, it helps you see and control your IT environment holistically.
- [How ServiceNow SPM Can Reshape Strategic Portfolio Management](https://www.spoc.eu/knowledge-hub/how-servicenow-can-reshape-strategic-portfolio-management/): In today’s fast-changing business environment, organizations face the growing challenge of aligning strategic goals with actual execution. Siloed initiatives, scattered project data, and a lack of transparency can block decision-making and waste valuable resources. That’s where ServiceNow SPM (Strategic Portfolio Management) steps in, transforming how organizations connect strategy to delivery.
- [Solving HR Service Challenges with ServiceNow HRSD: A Real-Life Success Story](https://www.spoc.eu/knowledge-hub/solving-hr-service-challenges-with-servicenow-hrsd/): In many organizations, HR still relies on outdated processes: emails, spreadsheets, and disconnected systems. This might work on a small scale, but as soon as your company grows, the pain points start to show: slow responses, duplicated work, lost cases, frustrated employees.
- [4 Paths to a Successful CMDB Implementation](https://www.spoc.eu/knowledge-hub/4-paths-to-a-successful-cmdb-implementation/): The Configuration Management Database (CMDB) has been a crucial topic in the ServiceNow ecosystem and beyond for years. Making informed IT decisions and uncovering dependencies between processes, people, applications, and IT infrastructure is absolutely essential. However, to fully benefit from a CMDB implementation in your organization, it pays to prepare before you launch. How? Here are some practical tips based on our experience and that of our clients!
- [Transforming HR Services with ServiceNow HRSD: Why It’s a Game Changer](https://www.spoc.eu/knowledge-hub/transforming-hr-services-with-servicenow-hrsd/): In today’s fast-paced workplace, employee expectations are higher than ever. HR departments face the challenge of delivering seamless, efficient, and personalized services while keeping costs under control. This is where ServiceNow HRSD (Human Resources Service Delivery) comes into play — empowering HR teams to modernize and streamline their processes while putting employee experience at the center.
- [How ServiceNow SPM Solves Real Business Challenges: Lessons from Real Projects](https://www.spoc.eu/knowledge-hub/how-servicenow-spm-solves-real-business-challenges/): Organizations today face a critical challenge: how to connect their strategic goals to real, measurable outcomes while balancing limited resources, conflicting priorities, and constant change. At SPOC, we have seen firsthand how ServiceNow SPM (Strategic Portfolio Management) can transform these challenges into opportunities. Through projects across industries — including technology, public sector, life sciences, and construction — we have helped our clients overcome the most common obstacles in portfolio and project management.

## Success Stories
- [How We Centralized Project Management](https://www.spoc.eu/success-story/how-we-centralized-project-management/): Our client is a large Scandinavian industrial company operating in a complex, project-driven environment. The organization needed a structured way to manage projects, resources, and financial planning across its operations.
- [How We Turned an Excel-Based IT Registry into a Governed ServiceNow CMDB](https://www.spoc.eu/success-story/how-we-turned-an-excel-based-it-registry-into-a-governed-servicenow-cmdb/): CERN is an autonomous European Union agency responsible for independent scientific advice and risk assessment in the area of food and feed safety.
- [How We Standardized IT Service Management Across European Retail Operations](https://www.spoc.eu/success-story/how-we-standardized-it-service-management-across-european-retail-operations/): Our client is a European retail company specializing in affordable clothing, homeware, and everyday products. The organization operates thousands of stores across multiple countries and serves millions of customers across Central and Eastern Europe.
- [How We Helped Transform CMDB into a Trusted Source of Truth](https://www.spoc.eu/success-story/how-we-helped-transform-cmdb-into-a-trusted-source-of-truth/): Our client is a global company providing lead-acid and lithium-ion battery solutions for automotive and industrial sectors. The organization operates manufacturing and recycling facilities and supports a broad range of applications, from vehicles to telecommunication backup systems.
- [How We Replaced Email-Based Collaboration with a Secure Request Platform](https://www.spoc.eu/success-story/how-we-replaced-email-based-collaboration-with-a-secure-request-platform/): Our client is a leading global management consulting firm advising businesses, governments, and institutions on strategy, operations, performance, and organizational transformation.
- [How We Prepared a Global Research Organization for AI-Driven Service Management](https://www.spoc.eu/success-story/how-we-prepared-a-global-research-organization-for-ai-driven-service-management/): CERN is a global scientific research organization operating one of the world’s most advanced research infrastructures. Supporting highly complex IT services and scientific operations, the organization relies on an extensively customized ServiceNow platform to manage enterprise IT processes.
- [How We Modernized Workplace Services](https://www.spoc.eu/success-story/how-we-modernized-workplace-services/): Our client is a leading multinational law firm headquartered in London, operating across 30 offices in 20 countries and employing more than 3,000 lawyers worldwide. The organization is recognized globally for its expertise in corporate and M&A, banking, capital markets, litigation, tax, and other complex legal services.
- [How We Modernized Document Services](https://www.spoc.eu/success-story/how-we-modernized-document-services/): Our client is a leading multinational law firm headquartered in London, operating across 30 offices in 20 countries and employing more than 3,000 lawyers worldwide. The organization is recognized globally for its expertise in corporate and M&A, banking, capital markets, litigation, tax, and other complex legal services.
- [How We Cut Interview Scheduling Time by 60%](https://www.spoc.eu/success-story/how-we-cut-interview-scheduling-time/): Our client is a global talent acquisition and workforce solutions provider, supporting blue-chip organizations across more than 90 countries. With thousands of employees and operations in dozens of languages, the organization delivers end-to-end recruitment and workforce management services worldwide.
- [How We Centralized Global HR Services in FMCG industry](https://www.spoc.eu/success-story/how-we-centralized-global-hr-services-on-one-platform/): Our client is a global beauty and consumer brand operating across multiple regions and markets. With a diverse workforce and international footprint, the organization required a modern and scalable HR service model to support its global operations.
- [How We Accelerated Customer Service with CSM Fast-Track](https://www.spoc.eu/success-story/how-we-accelerated-customer-service-with-csm-fast-track/): The end customer is a European service-focused organization operating in a multi-channel environment, serving a broad customer base. The company aimed to modernize its service delivery model and enhance customer experience through digital transformation.
- [How we improved management of 8,000 projects](https://www.spoc.eu/success-story/how-we-improved-management-of-8000-projects/): Our Client is a global leader in software and cloud solutions, helping organizations manage software portfolios, cloud subscriptions, digital strategies, and enabling businesses to drive innovation and efficiency in their digital transformation.
- [How We Delivered a Modern, User-Friendly Employee Center](https://www.spoc.eu/success-story/how-we-delivered-modern-user-friendly-employee-center/): Our client is a global manufacturing leader with headquarters in Germany and operations across multiple countries. With thousands of employees worldwide, the organization is focused on innovation and digital transformation to improve employee engagement, self-service, and operational efficiency.
- [How We Aligned IT and Business Planning](https://www.spoc.eu/success-story/how-we-aligned-it-and-business-planning/): Our client operates across Poland and the Netherlands, with a headquarters in Gdańsk and a team of approximately 650 employees (as of 2024). They delivers complex multi-year initiatives requiring consistent project and portfolio oversight.
- [How We Unified CMDB and Certificate Management](https://www.spoc.eu/success-story/how-we-unified-cmdb-and-certificate-management/): Our client is a specialized European Union agency established in 2004 to support EU institutions, member states, and other stakeholders in improving cybersecurity across Europe. The organization plays a key role in shaping a secure digital environment by providing expertise, guidance, and tools.
- [How We Built a Transparent Vulnerability Management Framework](https://www.spoc.eu/success-story/how-we-built-transparent-vulnerability-management-framework/): The client is a European Union agency responsible for providing independent scientific advice and communication on risks related to the food chain. The organization plays a key role in supporting EU institutions, stakeholders, and citizens by ensuring standards and safety across Europe.
- [How we enchanced proficiency for IT Operations](https://www.spoc.eu/success-story/how-we-enchanced-proficiency-for-it-operations/): Our client is a part of the international group, a leading discount store chain in 31 countries. The Polish branch manages its own ServiceNow platform, requiring specialized knowledge to fully leverage its capabilities.

## News
- [Transforming the IT Landscape at Polish Aviation Group](https://www.spoc.eu/news/ransforming-the-it-landscape-at-polish-aviation-group/): We are starting a new collaboration between SPOC and Polish Aviation Group (PGL). PGL is the parent company of LOT Polish Airlines and one of the key aviation groups in Central and Eastern Europe.
- [ROPES PARK TEAM BUILDING](https://www.spoc.eu/news/ropes-park-team-building/): At SPOC, we build our team on many levels, and yesterday we took that quite literally by meeting a few meters above the ground in a ropes park. 🧗
- [THE POWER OF A KUDOS](https://www.spoc.eu/news/the-power-of-a-kudos/): Small acts make a big difference. At SPOC, we know it well, so that’s why we’re big fans of giving Kudos. Sometimes for a helping hand, sometimes just for making someone’s day. Because you don’t need grand gestures to do great work together.💛
- [Team meetup](https://www.spoc.eu/news/team-meetup/): At SPOC, we make the most of what remote work has to offer 💻 But nothing beats a chance to meet in person — which is why our calendar is full of such moments 📅 Working from home every day only strengthens the need for shared laughter and real conversations.
- [Knowledge Thirsty 4.0!](https://www.spoc.eu/news/knowledge-thirsty-4-0/): We all have some idea of what other teams do - especially when we work closely with them. But how often do we really get to peek behind the curtain and see how it all works in practice? 👀
- [Survival Race](https://www.spoc.eu/news/survival-race/): At SPOC, we believe in all kinds of team bonding - even the muddy and exhausting kind. 🏃‍♂️ That’s why a 6 km run through sand, mud and countless obstacles sounded like a great idea.💦
- [SPOC Runners Club](https://www.spoc.eu/news/spoc-runners-club/): Our 5-person Team SPOC gave it their all, running to support children under the care of the Everest Foundation.
- [Knowledge25 🌟](https://www.spoc.eu/news/knowledge25/): Knowledge25 is just kicking off in Las Vegas! You can’t miss it!
- [Happy Easter!](https://www.spoc.eu/news/happy-easter/): 🐰No matter where, how, or with whom you spend the holidays — we hope it’s a time shared with people who matter to you.🥚
- [ServiceNow Meetup #5](https://www.spoc.eu/news/servicenow-meetup-5/): Last we had a great opportunity to share our experience on ServiceNow Strategic Portfolio Management (SPM) among ServiceNow professionals in Poznań.
- [Knowledge thirsty?](https://www.spoc.eu/news/knowledge-thirsty/): Sharing knowledge? At SPOC, it’s our daily bread! 📚 To create a natural space for it, we launched Knowledge Thirsty – an initiative where we exchange best practices not just from the world of ServiceNow.
- [Women’s Day 💜](https://www.spoc.eu/news/womens-day/): SPOC without women? That’s simply unimaginable! 💜 Your dedication, perspective, and daily contributions make SPOC a better place every single day. We appreciate everything you do, and International Women’s Day is the perfect occasion to do something meaningful. 🌷
- [World Forum Paris 🌟](https://www.spoc.eu/news/world-forum-paris/): What an amazing event, what a day it was! 🌟 Reflecting on an Inspiring Day at the World Forum Paris! The SPOC team extends heartfelt thanks to our clients and partners for their trust and the valuable conversations we shared at the WorldForumParis today. We’re grateful to everyone who shared their vision, challenges, and the exciting projects on the horizon. Thanks Philippe Bruls!

## Offers
- [Intelligent Workflow Automation](https://www.spoc.eu/it-services-operations/intelligent-workflow-automation/): Automate routine work, improve decisions, and connect processes across ServiceNow.
- [IT Operations Management](https://www.spoc.eu/it-services-operations/it-operations-management/): IT Operations Management helps organisations use ServiceNow to connect operational signals with service context and response workflows.
- [IT Service Experience](https://www.spoc.eu/it-services-operations/it-service-experience/): IT Service Experience helps organisations redesign how people access and receive IT support through ServiceNow.
- [IT Services & Operations](https://www.spoc.eu/it-services-operations/): Connect ITSM, ITOM, service data, and automation to make IT services faster, more reliable, and easier to scale.
- [Investment & Value Management](https://www.spoc.eu/business-value/investment-value-management/): Track financial transparency, value, ROI, benefits, and outcomes across strategic initiatives.
- [Demand & Initiative Management](https://www.spoc.eu/business-value/demand-initiative-management/): Turn ideas, requests, and AI use cases into structured, prioritised, and approved initiatives.
- [Strategic Portfolio Management](https://www.spoc.eu/business-value/strategic-portfolio-management/): Align strategy, investment, planning, and execution through ServiceNow SPM.
- [Business Value](https://www.spoc.eu/business-value/): Connect strategy, demand, investment, delivery, and measurable outcomes with ServiceNow.
- [Workforce Readiness & Adoption](https://www.spoc.eu/employee-experience/workforce-readiness-adoption/): Prepare people, teams, and service owners for new digital and AI enabled ways of working.
- [Employee Journey & Digital Experience](https://www.spoc.eu/employee-experience/employee-journey-digital-experience/): Design connected employee journeys across HR, IT, finance, legal, facilities, and other service teams.
- [HR Service Delivery](https://www.spoc.eu/employee-experience/hr-service-delivery/): Improve HR case management, employee requests, knowledge, workflows, and service operations with ServiceNow.
- [Employee Experience](https://www.spoc.eu/employee-experience/): Create connected, digital, and AI ready employee services with ServiceNow.
- [Agent Productivity & Service Intelligence](https://www.spoc.eu/customer-experience/agent-productivity-service-intelligence/): Help agents work faster, make better decisions, and continuously improve service quality.
- [Digital Service Channels & Self Service](https://www.spoc.eu/customer-experience/digital-service-channels-self-service/): Give customers easier access to service through portals, knowledge, virtual agents, and connected digital journeys.
- [Customer Service Transformation](https://www.spoc.eu/customer-experience/customer-service-transformation/): Redesign customer service workflows, ownership, and fulfilment for faster and more consistent outcomes.
- [Customer Experience](https://www.spoc.eu/customer-experience/): Create smarter, faster, and more connected customer service with ServiceNow.
- [Security Operations](https://www.spoc.eu/risk-security/security-operations/): Connect security, IT, and risk teams through faster, more automated ServiceNow workflows.
- [Business Continuity Management](https://www.spoc.eu/risk-security/business-continuity-management/): Prepare critical services, dependencies, plans, and resilience workflows in ServiceNow.
- [Multi Regulatory Compliance Management](https://www.spoc.eu/risk-security/multi-regulatory-compliance-management/): Manage multiple regulatory frameworks through one unified compliance and control model.
- [Integrated Risk & Compliance](https://www.spoc.eu/risk-security/integrated-risk-compliance/): Connect governance, risk, compliance, controls, evidence, and audit in one ServiceNow based operating model.
- [Risk & Security](https://www.spoc.eu/risk-security/): Build resilient, compliant, and secure operations with ServiceNow.
- [AI Governance & Lifecycle Management](https://www.spoc.eu/ai-autonomous-enterprise/ai-governance-lifecycle-management/): Govern AI use cases, agents, and workflows with clear ownership, controls, and lifecycle management.
- [AI Agents & Agentic Workflows](https://www.spoc.eu/ai-autonomous-enterprise/ai-agents-agentic-workflows/): Design and implement AI agents that help work move faster, smarter, and with the right level of human control.
- [Autonomous Enterprise Roadmap](https://www.spoc.eu/ai-autonomous-enterprise/autonomous-enterprise-roadmap/): Turn AI ambition into a practical ServiceNow roadmap for autonomous operations.
- [AI & Autonomous Enterprise](https://www.spoc.eu/ai-autonomous-enterprise/): Move from manual workflows to AI-assisted, agentic, and increasingly autonomous operations.
- [AI Readiness for ServiceNow](https://www.spoc.eu/now-platform-strategy/ai-readiness-for-servicenow/): Understand whether your ServiceNow platform is ready to support AI-enabled workflows, agents, and measurable business outcomes.
- [Platform Governance & Health](https://www.spoc.eu/now-platform-strategy/platform-governance-health/): Assess, improve, and govern your ServiceNow platform so it stays scalable, secure, and ready for growth.
- [CMDB & Service Data Foundation](https://www.spoc.eu/it-services-operations/cmdb-service-data-foundation/): Build the trusted service data layer needed for AI, automation, risk, security, ITSM, and operational resilience.
- [Now Platform Strategy & Architecture](https://www.spoc.eu/now-platform-strategy/now-platform-strategy-architecture/): Design a scalable ServiceNow platform that supports business goals, efficient workflows, and future AI adoption.
- [Now Platform Strategy](https://www.spoc.eu/now-platform-strategy/): Build a ServiceNow foundation ready for scale, governance, automation, and AI.

## Jobs
- [Strategic Account Manager](https://www.spoc.eu/job/strategic-account-manager/): At SPOC, we’re a team of passionate professionals and curious minds dedicated to helping businesses evolve through smart, impactful ServiceNow solutions.
- [Pre-Sales Consultant](https://www.spoc.eu/job/pre-sales-consultant/): At SPOC, we’re a team of passionate professionals and curious minds dedicated to helping businesses evolve through smart, impactful ServiceNow solutions.
- [Account Manager/ Customer Success Manager](https://www.spoc.eu/job/account-manager-customer-success-manager/): At SPOC, we’re a team of passionate professionals and curious minds dedicated to helping businesses evolve through smart, impactful ServiceNow solutions.
- [Program Manager (Presales & Delivery)](https://www.spoc.eu/job/program-manager-presales-delivery/): At SPOC, we’re a team of passionate professionals and curious minds dedicated to helping businesses evolve through smart, impactful ServiceNow solutions.
- [ServiceNow Product Lead (CSM)](https://www.spoc.eu/job/servicenow-product-lead-csm/): At SPOC, we’re a team of passionate professionals and curious minds dedicated to helping businesses evolve through smart, impactful ServiceNow solutions.
- [Business Development Representative (Nordics Market)](https://www.spoc.eu/job/business-development-representative-nordics-market/): At SPOC, we’re a team of passionate professionals and curious minds dedicated to helping businesses evolve through smart, impactful ServiceNow solutions.
- [ServiceNow Consultant (Freelance)](https://www.spoc.eu/job/servicenow-consultant-freelance/): At SPOC, we’re a team of passionate professionals and curious minds dedicated to helping businesses evolve through smart, impactful ServiceNow solutions.

## Tags

## Categories