How we addressed it
Veolia’s primary challenge of finding the right partner was effectively addressed by leveraging SPOC’s extensive resources to support them. We offered various services, including upgrades, Service Catalog management, and platform health checks.
As a Managed Service Provider, we were able to create and enhance Veolia’s Service Catalog items, service portals, SLA definitions, and translations, ensuring that everything was delivered with the highest standards. We worked effectively alongside Veolia’s internal resources, maximizing the effectiveness of the partnership. We were able to alleviate the burden on their internal team, free up their resources to focus on critical areas of the business, and ensure that their Service Catalogs and Service Portals were managed effectively.
Project’s highlights
The partnership between Veolia and SPOC provided several benefits, including stable support, performance monitoring, and platform development, guaranteeing the maintenance of the platform and the team externally while allowing the client to focus on strategic tasks. Main highlights of this dynamic cooperation:
- Fast and professional support for maintaining comprehensive Service Catalogs and Service Portals.
- Participation of M&D’s Operations Manager in quarterly meetings organized by the client, facilitating the exchange of experiences and knowledge in support and platform development.
- Focus on implementing strategic tasks related to the roadmap by delegating some of the smaller tasks to SPOC.
- Support from SPOC’s Service Delivery Manager, ensuring the proper handling of administrative and technical issues.
- Access to other SPOC services and specialists.
